Returns & Refund Policy

1. Overview

At OrderStronger, we aim to provide high-quality POS devices and systems. Due to the nature of our products, returns are strictly limited.

2. Eligibility for Returns

Returns are ONLY accepted under the following condition:

• The product is defective or not functioning as intended upon delivery

3. Non-Returnable Items

We do NOT accept returns for:

• Change of mind

• Incorrect order by the customer

• Used or damaged products (not caused by us)

• Software-related misunderstandings after activation

4. Reporting a Defect

To request a return:

• Contact us within 48 hours of delivery

• Provide proof (photos/videos of the issue)

• Include order details

5. Inspection Process

• All returned products will be inspected

• If the issue is confirmed as a manufacturing defect, the request will be approved

6. Replacement Policy

• Defective products will be replaced with a new or refurbished unit

• Exchange is the primary resolution

7. Refund Policy

• Refunds are issued ONLY if replacement is not possible

• Refunds will be processed to the original payment method

8. Shipping for Returns

• Customers may be required to return the defective product

• Return shipping instructions will be provided after approval

9. Software & Licensing

• Software licenses are non-refundable once activated

10. Contact

info@orderstronger.com